Choose a Web security module.

Web security protects your data and users:

From modern Web malware that antivirus
software can’t see
On info-sharing sites like Facebook, Dropbox, webmail, and wikis
With flexible policies that enhance productivity and make it safe to take full advantage of the dynamic Web

Today’s Web is dynamic.
You and 2 billion others use it every day.

It’s a risky place for data.
Security threats target confidential names, numbers, and other data.

Legacy solutions are no longer enough.
Antivirus products and URL filters can’t detect today’s clever, complicated Web threats.

Websense offers 24/7 Web protection with:

Real-time content analysis
Zero-hour malware detection
Enterprise-class data loss prevention

1

Web
2

email
3

data
4

results

What’s the best choice for you?

(you can change your choice later)

Complete, real-time content security

Secures social networking, blocks zero-day threats, and prevents confidential data loss

Partial Web security

Prevents or limits access to unproductive and inappropriate sites, as well as malware-infected pages or sites

Minimum security

Blocks access to unproductive and inappropriate sites

None - I am satisfied with my current Web security solution.

Choose an email security module.

Email security protects confidential data by:

Scrutinizing inbound email for malicious links, files, or other threats
Giving you tight control over data leaks in outbound email

Incoming email puts you at risk.
80% of incoming email is spam, often with links to malicious websites. The other 20% can carry infected files, invasive scripts, and other security risks.

Outbound email can leak confidential data.
Employees often send sensitive data to personal email accounts so they can work from home. Or they may send sensitive data by mistake. Either way puts your data at risk.

Websense offers 24/7 email protection for:

Inbound threats, including blended Web and email attacks
Outbound data loss prevention (DLP)

1

Web
2

email
3

data
4

results

What’s the best choice for you?

(you can change your choice later)

Yes

Get the most comprehensive email coverage in the industry – at the lowest cost

No

Choose this option if you know you already have complete email protection

Choose a data security module.

Data security protects confidential information:

In databases, file servers, and other places within your company
Via email, Web posts, printers, laptops, and mobile devices outside your company

Data is your company’s lifeblood.
Financial records, customer lists, credit card numbers. Confidential data is your company’s lifeblood – and a major security target

Good security prevents data leaks.
Policies protect your data, but it’s easy to accidentally send it in files, emails, or unsafe applications. One mistake can result in lost productivity, reputation, and future sales.

Tight controls for regulatory compliance
Simplified management and reporting
Deep (not “light”) DLP in email and Web
Options for network DLP, endpoint DLP, and discovery modules for finding sensitive data throughout your network
And a comprehensive DLP suite

1

Web
2

email
3

data
4

results

View modules

What’s the best choice for you?

(you can change your choice later)

Yes

Protect databases, personal information, business data, intellectual information, and other confidential assets

No

Choose this option if you’re sure you have adequate DLP

Contact Support

Case Information List

Problem Resolution Questions and Helpful File Attachments

For faster resolution time include the information below when you submit a new case. This will provide our Support Agents with the information they need to properly diagnose the issue and reduce the back-and-forth interactions.

The below information is applicable to Web Filtering and Web Security Products

Websense Web Filter
Websense Web Security
V-Series Appliance
Websense Express
Websense Enterprise
Websense Web Security Suite

Web Filtering and Security Software (all versions)

What are the specs of the systems running Websense? Include the:
1. Operating System Version
2. Processor
3. RAM
4. Available disk space
5. OS Service pack level
If running SQL Server for logging:
1. What is the SQL Version and Service Pack level?
2. How much free disk space is on the SQL server?
Have any changes been made to the network or Server?
1. Changing Active Directory settings, password changes, account changes, user/groups/objects moved or added?
2. Network routing, gateway integration, firewall changes, server add-ons, domain controller replacements, upgraded server OS?
3. Other changes
Other Utilities and Applications installed on server other than Websense?
Have there been any power outages or server crashes?
Has this function worked before or is this the first time you are using it?
How many Websense servers do you have deployed?
If you have a network diagram available please include it as an attachment to the case?
1. Include the IP schema
2. Where Websense is located in the network
3. Number and location of Domain Controllers
4. Other useful information
Do any of the Websense services stop or hang during the time of this problem?
Is this issue happening to all users or select few?

Transparent Identification
What Transparent Identification Agent is running? Locate the type of agent in Websense Manager > Settings > User Identification.

If running Remote Filtering:

Is the Remote Filtering server in the DMZ?
Has the Remote Filter client been removed and then upgraded?

Attach the following Websense Log Files to the case.
The following files are located in the “Websense installation directory path\websense\bin”

Websense.log
Config.xml
Websense.ini
Eimserver.ini

For Windows: obtain a “winmsd” file from “start > run > type winmsd > file > save”.

V-Series

Is the proxy deployed using WCCP or Browser Proxy Settings to proxy. If using the browser, are you using a PAC file?
Is the site that has trouble loading/filtered/etc. an HTTP or HTTPs site?
What patch level are you running? (1.2.1, etc…) This is located under V10000 Console > Administration > Patch Management > V10000 Version.
What IOS version number of Router/Switch is being used with WCCP. To obtain the version log into the router >> type, sh ver.
Are you experiencing a general slowdown or specific site problem?
What LCD error codes are displayed in front of the appliance is an LCD screen?

Attach the following Websense Log Files to the case.
The following file is located under the V10000 Console > Administration > V10000 Configuration Summary > ‘Generate File’ button

Configuration summary file

Transparent Identification
What Transparent Identification Agent is running? Locate the type of agent in Websense Manager > Settings > User Identification.

If running Remote Filtering:
1. Is the Remote Filtering server in the DMZ?
2. Has the Remote Filter client been removed and then upgraded?

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What’s the best choice for you?

Complete, real-time content security

Partial Web security

Minimum security

What’s the best choice for you?

Yes

No

What’s the best choice for you?

Yes

No

Support

Contact Support

Case Information List

Problem Resolution Questions and Helpful File Attachments

Web Filtering and Security Software (all versions)

V-Series